Approve and reject drafts

Web Mobile Owner · Admin

Where drafts live

Dashboard. Drafts awaiting review appear in the queue with the member, the skill that wrote it, and the full message.

Also available on mobile, which is where most owners actually clear the queue.

Reviewing

Read the message and either:

Approve — it sends immediately
Reject — it’s discarded and not sent

What to look for

Check	Why
Does it sound like us?	If not, fix the voice profile rather than just rejecting
Are the facts right?	It references real member data — confirm the details match
Is the timing right?	A save offer to someone who already cancelled in person is awkward
Would I send this?	The simplest test

Clearing the queue

Do it daily, ideally as part of your morning routine alongside the briefing. Drafts are time-sensitive — a churn-risk message that sits for a week has missed the moment.

When you keep rejecting

Consistent rejections from one skill mean one of two things:

The voice is wrong — fix the voice profile
The skill doesn’t fit your gym — switch it Off

Both are fine. Not every gym wants every skill.

Moving to Autopilot

Once a skill has produced drafts you’d have sent for a few weeks, switch it to Autopilot and stop reviewing it. That’s the point — Assist is a training period, not a permanent state for most skills.