Apply a discount

Web Owner · Admin

Two ways to change what one person pays, without touching your plan lineup.

Price override

Sets an exact amount. The member pays that instead of the plan price.

Use for: grandfathered rates, negotiated pricing, family arrangements.

Takes a percentage off the plan price. If the plan price later changes, the discount recalculates against the new price.

Use for: staff discounts, military and first-responder rates, promotional percentages.

Members → find them → Subscription.

Applies from the next billing cycle.

Situation	Use
“You’ll always pay what you paid in 2024”	Price override
“Staff get 50% off whatever the plan costs”	Discount percentage
One-off negotiated rate	Price override
A category of people who all get the same break	Discount percentage — or a Hidden plan

If more than a handful of people get the same rate, create a Hidden plan instead. Easier to manage and it shows up cleanly in reporting.