Check in a member

Web Mobile All staff roles

From the check-in screen

Name, email, or phone.

Faster when you’re running a class. Open the class in Schedule and check people in from the roster as they arrive.

Every check-in stores the member, timestamp, method, location, and the class, appointment, or event it’s linked to.

It also increments their lifetime visit count and updates their last-visit date — which drives milestones and feeds the churn model.

The usual cause is an unsigned required document. The member sees the document and can sign on the spot; check-in works immediately after.

Less commonly, they have no active membership — see Member statuses explained.