A member can’t check in

Symptom	Cause	Fix
Prompted with a document	A document is marked Required for check-in and they haven’t signed	They sign — on their phone or your tablet. Works immediately after
No active membership	Status isn’t member or trial member	Check their subscription and payment
Can’t find them in search	Different name spelling, or a duplicate record	Search by email or phone; check for a duplicate
They booked but aren’t on the roster	Booking was cancelled, or it’s a different class	Check their bookings
Nothing happens when they tap	App session expired	Sign out and back in

Checking someone in regardless

If you need to get someone training now and sort it after, use walk-in check-in. It doesn’t require a booking.

It will still enforce required documents — that block is intentional and shouldn’t be worked around.