Merge a duplicate

Web Owner · Admin

How duplicates happen

Usually one of these:

Someone registered for a public event with one email, then joined with another
They used the app before joining and signed up again at the desk
A CSV import used a different email than their signup

Fixing it

When Avex detects a likely duplicate — a lead that matches an existing member — a merge banner appears on the member record. One click merges them.

The lead’s history folds into the member record. The member’s status, subscription, and payment details are preserved.

What survives a merge

Kept	From
Status, subscription, payment methods	The member record
Check-in history	Both, combined
Workout logs and lifts	Both, combined
Signed documents	Both
Notes and source attribution	Both
CRM contact link	Consolidated to one

If no banner appears

Some duplicates don’t auto-detect — different email, different phone, different spelling. Contact support with both records and they can merge manually.

Preventing them

Ask for email at every touchpoint — event registration, walk-in, trial signup
Search before adding. Avex checks for an existing email when you add someone, but only catches exact matches.