Refund an order

Steps

Timing

The refund leaves your Stripe balance immediately and typically reaches the member’s statement in 5–10 business days, depending on their bank.

Tell them that up front — it prevents the follow-up message three days later.

Notes

• Refunds can’t be undone. To reverse one, take payment again.
• Refunded amounts are reflected in financial reporting, so revenue stays accurate.
• Refunding doesn’t restock anything — Avex doesn’t track inventory counts.

Related

• Manage orders
• Refund a payment