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Staff ManagementChange someone's role

Change someone’s role

Web Owner · Admin

Steps

Go to Settings → Staff

Open their record

Change the role

Save

When it takes effect

On their next sign-in. Permissions travel in their login token, so an active session keeps the old access until they sign out and back in.

If you’re restricting access urgently — say, after an incident — have them sign out, or remove them and re-invite at the lower role.

Common changes

ChangeWhy
Front Desk → CoachThey started coaching classes
Coach → ManagerTaking on scheduling and member management
Manager → AdminRunning day-to-day operations
Any → Front DeskRestricting access without removing them
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