Manage appointments
Web Mobile Owner · Admin · Manager · CoachRescheduling
Open the appointment and change the date, time, staff, or location. The member is notified.
Cancelling
Open the appointment → Cancel. Add a reason; the member is notified.
Checking someone in
Check in from the appointment itself when they arrive. This records attendance the same way a class check-in does — it counts toward their visit total and feeds engagement reporting.
Marking a no-show
For a member who didn’t show, mark No Show. Reversible, and it feeds engagement reporting.
Repeated PT no-shows are worth a conversation — they usually signal something other than forgetfulness.
Marking complete
Mark an appointment Completed after the session. Useful for tracking coach delivery and for your own payroll records if you pay per session.
Viewing a member’s appointments
From their member record, or ask Avex AI — “what appointments does Sarah have coming up?” works in chat.