Walk-in check-in
Web Mobile All staff rolesFor a member who shows up without booking, or who arrives after booking closed.
Steps
Go to Check-Ins
Click Walk-in Check-in
Find or create the person
Existing member — search and select. New person — capture their details, which creates a lead record.
Confirm
When to use it
- A member who forgot to book but the class has room
- Someone arriving after the booking window closed
- A drop-in or guest
- A trial visitor
Capacity
Walk-in check-in doesn’t enforce class capacity — it assumes you’re looking at the room. Check the roster if you’re near the limit.
Guests and drop-ins
For a non-member, capture their details at check-in. They become a lead in your system with a record of the visit, so you can follow up rather than losing them.
If you sell drop-ins, ring it through the store at the same time.
Related
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