Message history

Where to find it

On a member’s record, or by asking Avex AI — “what did we last send Sarah?”

What’s recorded

Every message, in and out, across SMS and Instagram, with:

• Direction — inbound or outbound
• Channel
• Message body
• Timestamp

Outbound email is logged as well.

Why it’s useful

Before you call someone. Reading the last three exchanges before picking up the phone means you’re not asking a question they already answered.

Before you cancel someone. If Cancel Intent Detector flagged them, the conversation shows what actually happened.

In a dispute. Message history is supporting evidence alongside signed documents and check-in records.

The AI reads it too

When the AI drafts a message, it has the conversation history. That’s why a follow-up doesn’t repeat what was already said.

Notes

• Each outbound message is recorded once, even though the messaging layer reports both send and delivery.
• History is per-member and scoped to your gym.

Related

• Messaging channels
• Chat with your gym