Member Experience
These articles document the member side of Forge OS — written for you, not for them.
When a member calls confused about where they are in signup, why a class won’t book, or how to log a workout, you need to know exactly what’s on their screen. That’s what this section is for.
The member journey
- How a member enrolls — from your public page to an active membership
- What members see in the app — a tour of the member home screen and tabs
- How a member books a class — booking, waitlists, and cancellation
- How a member checks in — every method available to them
- How a member logs a workout — WOD results, Rx vs Scaled, personal workouts
- How a member manages their membership — cards and invoices
- How a member cancels — the self-service path, and how to reverse it
Members reach Forge OS two ways — the web portal at app.ironforgeos.com and the mobile app. Nearly everything works in both. Where they differ, the article says so.
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