Set up a waitlist

Web Owner · Admin · Manager

Turning it on

Waitlists are enabled per class type. Go to Schedule → Class Types, open the type, and turn on Allow waitlist.

Then set waitlist capacity on the class or series — how many can queue beyond the class capacity.

How promotion works

Automatic. When a booked member cancels, the first person on the waitlist is booked into the spot and notified immediately. No staff action, no manual list, no first-to-refresh-wins.

Members see their queue position while waiting.

Why this matters

A full class with no waitlist is a lost booking every time someone cancels. With a waitlist, spots refill themselves — usually within minutes of a cancellation, because the promoted member gets a push notification.

Setting waitlist capacity

Deep enough to cover normal churn, shallow enough to be honest. If a class of 20 typically sees 3 cancellations, a waitlist of 5 is realistic. A waitlist of 20 on a class of 20 sets up disappointment.

What members see

Join Waitlist instead of Book when the class is full
Their position in the queue
A push notification the moment they’re promoted, telling them they’re in

Notes

Promoted members are booked, not asked to confirm. If they can’t attend they cancel like any other booking.
Waitlist promotion respects weekly class limits — a member at their cap isn’t promoted.
Cancelling off a waitlist is instant and carries no late-cancel flag.