Cancel a class
Web Owner · Admin · ManagerSteps
Open the class
From the calendar in Schedule.
Click Cancel Class
Add a reason
Shown to members. “Coach illness,” “Weather,” “Facility maintenance” — specific beats blank.
Confirm
What happens automatically
Every booked member is notified — push notification and through your CRM. You don’t have to contact anyone.
Their booking is cancelled. Punch-pass members get their punch back. Nobody is charged for a class you cancelled.
Uncancelling
If you cancel by mistake, open the class and Uncancel. Bookings are not automatically restored — members need to rebook, and they’ve already been told it was cancelled. Follow up personally if it was a short-notice error.
Closing for a holiday
Cancel each affected occurrence individually with a reason like “Closed for Thanksgiving.” That way members get a specific message rather than a series of blank cancellations.
For a longer closure, delete future occurrences and recreate the series after.