Appointment credits

Web Owner · Admin

Adding credits to a plan

On any plan, set Appointment credits to the number of sessions included.

A plan with 2 credits gives that member two included appointments per cycle.

Why bundle PT into a plan

Two reasons:

Higher plan value at a higher price point. A “Premium” tier with 2 PT sessions justifies a meaningful jump over unlimited group.
Better retention. Members who train 1-on-1 with a coach stay materially longer than group-only members.

Tracking usage

A member’s credit usage shows on their subscription. Weekly usage is tracked per member so you can see who’s using what they’re paying for — and who isn’t.

Members who aren’t using included credits are a retention risk and a good outreach target.

Selling PT to group-only members

If PT Upsell is enabled, Avex AI finds group-only members with 8+ weeks of consistent attendance who’ve never had a PT session, and sends a coach-style suggestion in your voice — not a sales pitch. It respects a 90-day cooldown.

That’s the highest-converting PT lead source most gyms have, and it runs without anyone remembering to do it.

Notes

Credits don’t stack indefinitely — check your plan terms and communicate whether unused sessions roll over.
Appointments booked beyond included credits can be charged separately through the store or as a one-time payment.