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Troubleshooting & FAQSchedule looks wrong

Schedule looks wrong

Every class is off by the same number of hours

Your gym timezone is wrong. See Set your timezone.

Correcting the timezone does not move classes that already exist. You’ll need to rebuild the affected schedule. Fix the timezone first, then rebuild.

Classes stopped appearing on a future date

The recurring series has a horizon. Open the series and extend or regenerate it.

A class I deleted is still showing

You likely deleted one occurrence rather than the series, or the reverse. See Edit a recurring series.

A cancelled class still shows

Cancelled classes remain visible with a cancelled marker rather than disappearing, so members who booked understand what happened. To remove it entirely, delete rather than cancel — but only if nobody was booked.

Members can’t see a class

Check that it’s active and published, that the booking window is open, and whether their plan is scoped to specific class types.

The wrong coach is listed

Open the class and change the instructor. Use All future classes to fix it across the series.

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