Understand payouts

Web Owner

The flow

A member’s payment goes to your Stripe account, not to Avex. Stripe then deposits to your bank on your payout schedule.


Member's card → Your Stripe account → Your bank

Avex never holds your money.

Where to look

Billing shows your Stripe dashboard embedded directly in Avex — balance, payout schedule, payout history, and account details. You don’t need to log into Stripe separately for day-to-day work.

Payout timing

Set by Stripe, not Avex. New accounts typically start on a rolling delay and shorten as history builds. Change your schedule in the embedded Stripe dashboard.

Why a payout might not arrive

Cause	Fix
Payouts not enabled	Stripe is waiting on verification — check requirements in the embedded dashboard
Bank account rejected	Wrong details, or the account doesn’t accept transfers. Re-enter it
Balance below minimum	Stripe holds small balances until they clear the threshold
Account under review	Stripe occasionally reviews accounts. They’ll email you

Checking your connection health

Billing shows two indicators:

Charges enabled — you can take money
Payouts enabled — Stripe can deposit to you

Both need to be green for a fully working setup. Charges can be on while payouts are still pending; money accumulates safely.